NCALABS Philippines Inc. - Environmental Laboratory Analysis Services

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CLIENT FEEDBACK FORM
Customer reviews are extremely important for our professional development. We appreciate and welcome feedbacks for us to evaluate and improve the quality of service to our valued clients. Please answer the following questions then click send so we will know how we can serve you better. Choose the box that best expresses your opinion of our performance.

Sales and Marketing
Did you receive immediate responses to questions regarding quotations and project needs?	Excellent Good Average Fair Poor
Was the cost of analysis competitive?	Excellent Good Average Fair Poor
Were NCAM's sales officers professional and courteous?	Excellent Good Average Fair Poor
Name of NCA Personnel

Bottle Orders and Sample Pick-up/Delivery
Were the bottle orders completed and received at the time and place requested?	Excellent Good Average Fair Poor
Were sample pick-ups/collection/bottle orders met in a timely manner?	Excellent Good Average Fair Poor
Name of NCA Personnel

Project Management / Customer Service
Was NCAM's project coordinator professional and courteous?	Excellent Good Average Fair Poor
Were your concerns/inquiries consistently addressed and with accurate information?	Excellent Good Average Fair Poor
Were phone calls and e-mails returned promptly?	Excellent Good Average Fair Poor
Was NCAM's project coordinator professional and courteous?	Excellent Good Average Fair Poor
Name of NCA Personnel

Analytical Data Reports
Were analytical reports accurate and complete with proper documentation	Excellent Good Average Fair Poor
Were the reports easy to understand?	Excellent Good Average Fair Poor
Was the requested turn-around-time met?	Excellent Good Average Fair Poor
Did your data package meet your project requirements?	Excellent Good Average Fair Poor

Invoices
Were the invoices received in a timely manner?	Excellent Good Average Fair Poor
Were invoices issued correctly and matches with the quotation?	Excellent Good Average Fair Poor
Were invoicing questions resolved in a timely manner?	Excellent Good Average Fair Poor

Quality Control
Were you satisfied with the quality of test results?	Excellent Good Average Fair Poor
Were quality issues or inquiries resolved in a timely manner?	Excellent Good Average Fair Poor

General
Are you satisfied with NCAM's service ?	Yes No
Will you use NCAM's service again and will you recommend NCAM to others?	Yes No

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Please share any comments or offer any suggestions to improve our service to you.